Returns Policy
We have a 14 day return policy on all non-perishable items such as vases, unopened champagne boxes and soft toys. However due to the perishable nature of the flowers we will only accept returns and issue refunds if the following is true; Flower Station has made a mistake with your order or the flowers were severely damaged on delivery. Please read the following policy statement which applies to these cases.
On the rare off-chance we have made a mistake with your order please notify us within a maximum of 2 days from your delivery along with pictures depicting the issue and showing the bouquet as a whole. Please forward to info@flowerstation.co.uk
Once our team verifies the issue, we will organise a replacement instantly and cover the costs ourselves.
Refund Policy
As for flower condition, although we say as a rule of thumb that between 4-5 days is a good time frame for flower freshness, this can vary. There are many factors when it comes to the lifespan of a flower such as it's verity, room temperature where it is kept, how often the stems are re-cut and water is changed. We must advise that any bouquets that are delivered in "water bubbles" must be removed instantly and placed into a vase with water.
Once the flowers leave our florist, we have no control over these factors. However if you experience flowers wilting before this 4-5 day period, please send us a photo and we will review them on a case by case basis.
If we believe that the flowers don't meet our high standards then again, we will replace them free of charge.
At our discretion, any replacement or refund will be proportionate to the problems that have occurred.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. Alternatively please feel free to give us a call on 020 7724 7525.
Your statutory rights are not affected when purchasing vases and teddy bears as add ons or as a stand alone gift. You may return these items in the same condition as when purchased.
Delivery
When you are placing an order, you will be given a selection of delivery options.
All our products can be ordered for same day delivery in London and next delivery in rest of UK.
It is the responsibility of the sender to ensure the recipient of the delivery is at home to receive their items. If we attempt a delivery and the recipient is not at home we will leave the package in the safest place possible, this is down to the sole discretion of the driver. We will always leave a delivery note with details on where the delivery package was left. Once we have delivered the item to the delivery address its safety is no longer our responsibility rather that of the sender.